The Zoom gallery started with just nine boxes. Nine people tasked with recommending how AI could be integrated into the product development process to save $5 million next fiscal year.

The next week, there were twelve boxes. Half the meeting was bringing new people up to speed. The rest was agreeing to last week’s next steps.

A month later, three screens were required to show everyone, but most were on mute with their cameras off. The team was still working through Week 1’s To Do list.

Three months later, it was up to five screens because, concerned about the lack of progress, team members’ bosses wanted to join the call.

Six months after starting, every idea had been rejected by someone. The only surviving idea was to build an enterprise-wide chatbot.

The project was handed over to IT. The team disbanded. Millions were spent creating a chatbot that no one used.

Sound familiar?

The team wasn’t incompetent, lazy, or quietly rebelling against AI. It was people (lots of people) attending meetings, reading and sending emails, and executing their tasks. There were handoffs with no clear owner, and decisions that stalled and no one could say why.

The owner-less handoffs, stalled decisions, and quiet deaths are the result of seams, the hidden disconnects between functions, levels, and processes. Seams derail progress more reliably than a skill gap because they’re easy to mistake as “just how things are.”

You’ve seen this before, so you try to fix it. You get more involved. You add a high-potential employee to the team. You change the scope or the timing. Sometimes it helps. Usually, it takes up more of your time and only slows the project’s decline.

It’s not a people problem

When a team stalls, we reach for Myers-Briggs, DiSC, Hogan, or Kolbe to diagnose the problem, drive self-awareness, and solve all the problems.

They don’t.

A team is not a collection of individuals, yet those tools focus only on the individual. They assume a person shows up the same way in every single situation. We don’t. We show up differently depending on the topic, who else is in the room, the time of day, even whether we’ve eaten or had enough caffeine. Stack those variables against a dozen people and eight functions and a consolidated report of personality types is simply a comforting fiction.

It’s a team problem.

A team is a group of people who trust each other and share a common purpose. Tools to understand individuals aren’t designed to diagnose teams. They aren’t designed to dig into the systems, relationships, and competing priorities that create seams. And that’s why they can’t solve them.

Seamless Innovation examines how the team works as individuals AND together, revealing how seams are slowing progress and impacting results. Created by Jared Simmons, founder of OUTLAST Consulting, from his lived experiences at companies like P&G and Coca-Cola. When I discovered it, it felt like finding the Rosetta Stone because it translated what I experienced into something practical and actionable. Over the past year, we’ve worked together to develop and test it with real people and teams.

Seamless looks at whether the team runs as individuals or an interdependent group with a common goal and at the balance between Think and Do. Think is how people engage across boundaries, and whether the group shares priorities, success measures, and tradeoff rules. Do is whether people can deliver without constant direction and whether the processes and permissions make work move.

Together, these two axes create a capability map of four attributes critical to team success: Collaborative Mindset, Shared Goals & Principles, Core Skill Mastery, and Single Process.

Next week we’ll look at each attribute, what it is, why it’s important, and what “good” looks like in the context of real-world experiences.

Because a team problem can’t be fixed with individual assessments.

Curious to learn more?  Click this link to take the Seamless Diagnostic. 

But remember, the results reflect your individual perspective. To experience the full benefit Seamless offers, you need the rest of your team to take it, too.  For that, just hit Reply and we’ll make that happen!